Policies

(Applies to both in-person and online coaching)

Coaching sessions are held every two weeks and last 90 minutes.  There are holiday breaks in late August and late December.  The full schedule is available online at this website.  

Your lesson time should be one you can maintain consistently. Because the studio is usually at or near capacity, rescheduling options are limited. If you need to make a change, it’s best to request it as early as possible.  

Students may reschedule a lesson provided one full week's notice is given.  Students may take a leave for one calendar month each year provided one month's notice is given.  

General studio updates or group-specific messages are shared via the Telegram app. Please read all communications carefully, and avoid replying to group messages with personal questions. For individual or personal matters, use a direct Telegram message to the coach.  

Coaching sessions are held on statutory holidays (most of which are Mondays) to ensure Monday students aren't disadvantaged.  One month's notice is required for a leave of absence if you wish to preserve your seat.  To reschedule a session, one week’s notice is required.  Because the studio is often fully booked, makeups aren’t guaranteed. However, students may coordinate time swaps with others. 

Songkraft operates on a yearly tuition model, with payments made monthly. Rather than charging per lesson—which often results in higher fees and less consistent training—this approach offers lower rates in exchange for regular attendance and a steady financial commitment. Students are expected to participate continuously, though only one full month’s notice is required to withdraw.

Tuition is paid via monthly post-dated cheques collected for September through to August and dated for the 20th of the month before each coaching month (e.g., August 20th for September). The annual cycle runs from September through August. All workshops and performance events are included at no additional cost. If you join mid-month, fees are adjusted accordingly for that month. 

First-time students can pay by e-transfer for their initial month to allow for a trial period and time to prepare post-dated cheques. No notice is required if you leave during your first month. Distance students should send cheques by Xpresspost or courier, c/w a tracking number.

To cancel your enrollment, provide notice on or before the first day of the month to withdraw at the end of that same month. Any remaining cheques will be returned or shredded at your request. Please note that we do not offer partial-month refunds or alternate payment methods, and all financial information is kept strictly confidential.

Your lesson time should be one you can maintain consistently. Because the studio is usually at or near capacity, rescheduling options are limited. If you need to make a change, it’s best to request it as early as possible.  

Students may reschedule a lesson provided one full week's notice is given.  Students may take a leave for one calendar month each year provided one month's notice is given.  

Performance opportunities are invitational.  Your commitment to a project is treated professionally; therefore, withdrawing from a performance you have confirmed will limit future opportunities.

For questions or current tuition rates, contact tim@songkraft.com.